Conference Call Services is fast becoming a standard in the workplace. More organizations maintain a large part of their workforces remote.
We must be able to communicate with our co-workers and customers from any location.
And conference calls assist us in doing so. We’ll compare the best conference calling service providers in this article.
Let’s have a look at a few particular characteristics before we go into the list. If you’re looking for the best conference call service, you’ve come to the right place.
There are a few points to consider.
- 1 What features do I need?
- 2 CONFERENCE CALL service type
- 3 21 best Conference Call Services in 2021
- 3.1 Nextiva
- 3.2 RingCentral
- 3.3 Zoom
- 3.4 G Suite Hangouts / Meet
- 3.5 Microsoft Teams
- 3.7 Skype
- 3.8 GoToMeeting
- 3.9 Slack
- 3.10 UberConference
- 3.11 Webex
- 3.12 Join.me
- 3.13 FreeConferenceCall.com
- 3.14 Vonage
- 3.15 Mitel
- 3.16 Fuze
- 3.17 ClickMeeting
- 3.19 BlueJeans
- 3.20 Lifesize
- 3.21 Dialpad
- 3.22 Phone.com
- 3.23 Appear. in
- 4 What is the most suitable conference call service for you?
What features do I need?
When you’re limiting your conference calling software options. Then it is critical to seek a flexible solution. That meets your and your company’s requirements.
You’ve figured it out by now. But, not all conference call providers are created equal.
The following are a few things to be aware of. Of course, they aren’t all must-haves for everyone. It’s an excellent place to start.
There isn’t much difference between regular dial-in service and a cloud-based solution.
But, if your team is distributed or distant, or offices located all around the world. Then you’ll most likely need corporate phone systems.
Or, devices can be accessed over the internet. With most of us working from computers and mobile devices. Most organizations now must use a cloud-based solution.
You will also save time and money this way because you will no longer need pricey gear.
Starting a conference call over the internet is far more efficient than dialing.
Conferencing, for example, is cloud-based using Dialpad. This means it’s straightforward to get started.
Or, you may take part in a conference call from any location.
To start a conference call, run the Dialpad software on your computer or phone. And then click Start conference:
That is all there is to it.
Then, if desired, connect your earbuds to your phone or computer. And then select whether you want to use a microphone or a speaker. You’re all set to go now.
Incall safety (even without PINs)
You can use standard conference calling methods. Yet, participants were required to give a lengthy multi-digit PIN to join in the call.
PIN-free security is now available. You may take part in a conference call without going through the process.
It is totally up to you whether to use Dialpad. Whether you wish to use PINless conference calling.
Your Dialpad conference call will be secure even if you don’t have a PIN. The meeting host, for example, can mute attendees. Once everyone has joined, close the ring.
So that strangers cannot just show up and join:
Dialpad’s web conferencing software is one of the most secure options available. Because of the wholly secured back-end built on Google Cloud.
We’ll admit that this one is great to have. And it’s a feature that only Dialpad possesses.
It runs on artificial intelligence. And, in essence, it employs a patented mix of Natural Language Processing (NLP).
An Automatic Speech Recognition (ASR) system that transcribes conversations in real-time.
It functions similarly to an automatic note-taker for your remote meetings. But Vi doesn’t transcribe your meetings word for word.
It can even tell the difference between individual participant voices. And make a note of it in the transcript. Isn’t it impressive?
Oh, and it automatically checks off action items for you. As they answer the phone:
This might save you a lot of time and money on general administration. And it ensures that very accurate transcripts always support your sessions. You can refer to it at any moment.
Suppose you spend a lot of time on conference calls. If so, this is a feature to look for when selecting a conference call service provider.
Sharing a screen
And then, but not least. Suppose you spend a lot of time on calls reviewing presentations. Then, ensure that your conference call program supports screen sharing!
Screen sharing is convenient. You can hold online meetings and work on papers in real-time. They can guide the clients through complex processes. Because they contain a visual component.
As a result, you may not be able to all be in one place at the same time. Then screen sharing is, without a doubt, one of the simplest. And the most effective technologies for more successful online collaboration.
It’s ideal for group tasks and training. Or onboarding, product demonstrations, and so many more.
For instance, if you’re utilizing web conferencing software such as Dialpad. Screen sharing is as simple as two clicks from the screen of your call.
You may even choose which browser to share with your other conference attendees:
Standards for general privacy and security
We cannot emphasize this enough. Check to see if your service provider has adequate privacy settings!
More and more businesses using conference calling to hold meetings daily. Privacy is crucial, especially if you’ll be sharing sensitive information.
Dialpad is a Cloud Security Alliance member (CSA). As a result, our consumers may relax. Their meetings and data are safe on a conference call platform.
Accounts are also entirely encrypted and secured using Datagram Transport Layer Security (DTLS). Furthermore, Secure Real-time Transport Protocol (SRTP) (SRTP).
It was created mainly for the conveyance of real-time media messages.
CONFERENCE CALL service type
Conference calling services are classified into two types: reservations and operator-assisted. At the same time, they both do the same essential purpose.
They allow several individuals to take part in a conference call at the same time. They differ in how they are utilized and the number of individuals they assist.
This sort of service allows you to hold conference calls 24 hours a day. There is no need for early planning.
You have access to your conference line at all times. This is the most common form of the conference call and typically supports between 50 and 1,000 calls at a time.
It provides useful features like call recording and online host controls.
If your company performs formal conference calls. And that necessitates a personal touch. Then select a supplier that offers operator-assisted services when you need them.
A specialized person assists you in planning the meeting by sending out invitations. It also ensures that the call’s route makes sense.
The representative welcomes callers and collects their contact information during the conversation. Also, she oversees the speakers and Q&A sessions.
They will be able to provide you with the participant list following the call. Also, include a call recording and transcript.
21 best Conference Call Services in 2021
We will check the finest online conference call services and applications. This will assist you in managing remote workers. They will assist you in improving communication, and growing your organization.
We have mentioned here the 21 best conference call service software.
Nextiva is one of the best business phone service providers on the market. It enables you to manage conference calls using your virtual business phone number.
The Nextiva app is available on all devices. It can be used to receive phone calls at home or the office.
It is ideal for remote teams. Nextiva allows you to add team members. You can create call forwarding rules depending on the department.
Their audio call quality is excellent. The application is simple to use. And they provide excellent customer service. CRM, LiveChat, and a variety of other features are also available on their platform.
You will need to manage your company. The only drawback is that their video call feature is somewhat limited.
Pricing is set at $20 per month per user. But, if you need unlimited conference calls, you’ll need to upgrade to their pro plan. It is starting at $25 per user each month.
RingCentral is another well-known commercial VOIP service provider. It provides conference calling services. They provide professional business phone lines. It will provide you with audio and video conference capabilities.
RingCentral now offers a virtual phone number in conjunction with mobile apps. It enables you to use the same phone number from any place on many devices.
It is ideal for remote teams who can operate from wherever.
Services are available on the RingCentral platform:-
- Cloud phone
- Team messaging
- And many more.
- Their base package starts at $19.99 per month per operator.
Zoom is well-known for its online video conferencing and meeting software. Suppose all you need is video conferencing and online conference software. Then Zoom is a great choice.
It is simple to organize an online conference call or meeting. You may simply share a link with your team members to invite them.
It is simple to use. Also, there are applications accessible for all platforms, including mobile phones.
Zoom has a no-cost service package. It offers conference calls for up to 100 people and unlimited one-on-one sessions.
It is enough for the majority of small firms with remote workers.
The free plan has a disadvantage. The conference calls are restricted to 40 minutes in length. It is aggravating. Because everyone in attendance will begin to notice a countdown meter.
The software will also throw everyone out of the conference room after 40 minutes.
Zoom does not provide you with a unique virtual business phone number. Each Zoom meeting has its dial-in code.
Participants can take part over the phone if they do not have the app or internet connectivity.
G Suite Hangouts / Meet
Google Hangout meetings are available in G Suite for conference calls. It provides secure messaging, chat, audio, and video conferencing.
It is also free to use via Google Hangouts applications. It also allows for internet conference calls as a component of G Suite.
You will receive a professional business email address as well as cloud storage. And Google programs such as Calendar, Sheets, Docs, and more.
Meetings can be joined by dialing a number. Yet, you do not receive any of the benefits of a genuine business phone service.
Google Hangouts is a free service. G Suite’s premium subscriptions begin at $6 per month per user.
Microsoft Teams is a multipurpose collaboration platform designed. It is for remote teams and small enterprises.
- Text messaging
- Group conversations
- File sharing
- And audio/video conferencing.
It is pretty simple to form a small company team. Microsoft Teams is compatible with all operating systems. Mobile phones are among these devices.
The basic program is available to everyone for free. But, Office 365, Microsoft’s productivity package, has much more functionality.
You can get a professional business email with office 365. And all Microsoft Office applications such as Outlook, Word, Excel, and others.
Microsoft Teams also lacks elements of corporate phone service.
Skype is a well-known messaging and audio/video call software. It has long been the preferred method for conducting one-on-one (1:1) discussions.
Also, there will be a gathering for freelancers, entrepreneurs, and individual users.
It enables you to call local and international phone lines from the Skype client. A local phone number may also be obtained from other areas and nations. You can receive calls on that number.
- High-definition video conferencing
- Screen sharing, call recording
- File sharing
- And other features.
Skype is ideal for one-on-one conversations. Adding more participants to a video conference dramatically lowers the call quality.
Another fantastic alternative for conference calls and online meetings is GoToMeeting. Their business provides fast online sessions with accessible collaboration features.
It enables all team members to take part using any device.
Apps are available for all operating systems, including mobile phones. It enables you to have meetings on the fly.
You may also add toll-free numbers to your subscription as an option. It enables people to dial in and take part in a conference call.
Monthly fees start at $12 per organizer.
Slack is popular remote team productivity and communication software. It has an audio/video call capability built-in. It enables you to make conference calls without having to leave the app.
Slack includes connectors for many popular productivity tools. your team may already be utilizing it.
Include Popular tool-
- Google Drive
- Google Calendar
- And other tools.
Slack does not come with a phone service. So, if you want to have customer conference calls or organize webinars, you cannot do so.
Another excellent free conference call tool is UberConference.
It is straightforward to use. You may share a URL to invite others. They do not need to download anything to take part in the call.
It works with many types of devices, including mobile phones.
It includes the platforms-
- Easy screen sharing
- Call transcripts
- Personalized hold music
- Scheduled call reminders
It is a component of DialPad. It enables you to add a business phone service to your UberConference package. It is also compatible with Slack, G Suite, and Office 365.
Cisco’s Webex is a conference call service. It enables you-
- Organize webinars
- Broadcast large-scale virtual events
- Learn online
- Give remote customers help
- Or speak with a team member one-on-one.
Webex is another video-first platform. It also supports audio-only conversations when you schedule a meeting.
Participants can attend audio-only sessions by dialing a toll or toll-free number. So you won’t have to worry about remembering the meeting number or password.
Many of Webex’s features are connected to video discussions. It is a video-focused conference call platform. Many of the other conference call tools on this list are like this one.
Webex enables screen sharing, chat, and video connections. These are useful if you’re gathering with a large group or holding a virtual event.
Premium plans additionally display participant information. It includes your company name or job description in the call. It’s ideal for speaking to big groups at once. Or if you’re on sales calls all day.
Webex Meetings now has speech intelligence, which Webex recently added.
The goal of Join.me is to provide a simple platform for teams to interact. The keyword here is straightforward.
By removing all the extra elements, it can make meetings more challenging to manage. Join. me is an easy conference call service intended for everyday usage.
Join.me provides video and audio conferencing capabilities. Participants in an audio conference just need to dial a toll-free number.
Or, dial a toll-free number and enter a password. At the same time, video participants do not need to download any applications to take part.
You are making it simple for individuals outside your company who may not use the app to join.
The advanced audio features include-
- Local conference numbers in the United States and 50+ countries
- Audio controls for meeting hosts
- The ability to join by phone or internet
All participants can choose their preferred method of joining. You can also use bridge audio conferencing for joining. And they all end up on the same track.
While Join.me may emphasize simplicity, iPhone and iPad owners do have a whiteboard function.
At the end of the meeting, you may save your virtual whiteboard. And distribute it to participants for future reference.
FreeConferenceCall.com is a simple website. It is a service that provides free conference call services. You can hold audio or video conferences for up to 1,000 people.
The platform is free to use. It will provide some of the most extensive conferencing features. These features can also be available in other premium services. It includes the features –
- Remote sketching tools
- Recording capabilities
- Private chat
- Screen sharing
Of course, it wouldn’t be accessible if it didn’t have certain restrictions. Suppose you choose the entirely free version. Their storage is restricted if you save call recordings. You might rapidly run out of room.
You can’t additionally provide toll-free phone numbers. For each call, you’ll need a different phone number.
Vonage is a cloud communications provider for businesses. It provides small companies and others. It includes scalable and adaptable phone, message, video, and data capabilities.
The three primary areas of their service:-
- Communications APIs
- Unified Communications
- Contact Centers
It is part of their Unified Communications strategy. A conference call may be held in various ways with Vonage. First, they have a function called Conference Bridge.
With the touch of a button, you can link up to 30 people. It provides participants with a bridge number and invites them to join.
The moderator dashboard may then be used to add or remove conference attendees.
You may use their Call Conference function for smaller chats. It is included in the Unified Communications package at no extra cost.
Only a three-way conversation is possible with this setup. But, it is simple to add another person.
Vonage Meetings is a new service from Vonage. A communication tool enables voice meetings among team members. On one platform, you can send SMS messages and schedule group meetings.
Their tools are only effective in small groups—those who need to meet, for example. Conference bridge calls are limited to 30 people.
Mitel’s MiCloud Connect platform is an all-in-one cloud communications platform. It is simple to use. It is a Google Cloud-based contact center service. As a result, it’s dependable, secure, and scalable.
Audio and video conferencing are among their cooperation options. It also allows for web-based file and screen sharing and collaboration.
Meetings can be planned. Or, it can be started on demand. For a more convenient call experience, it has the option to call out to participants.
Participants can also use a standard web browser to join calls and stream audio. So there’s no need to download apps before a call.
Internal and external participants will be able to attend calls on time.
A raise-hand option is also included in Mitel’s conferencing functions. This can keep people from chatting with each other. This is especially useful in bigger groups when several people may wish to speak.
Yet, the number of people that can take part in each call is restricted. An audio conference can only have eight participants on the most basic package.
There are just four options for online conferencing with desktop sharing. Suppose each call requires more than 25 participants.
It would be best if you committed to the Elite plan. It may be more than most small companies are willing to invest.
Fuze is a contact center and online meeting software. It combines voice, high-definition video calling and conferencing integrated chat, and content sharing.
It provides a unified application experience for both end-users and administrators. Fuze delivers a unified experience. It makes it possible for everyone to get to work.
Fuze’s all-in-one platform consolidates your calls, meetings. Such as essential PBX services.
Fuze has standard functions like as-
- Call transfer
- Call recording
Fuze features HD audio and video for conference calls. And meetings with up to 1,000 people. It provides dynamic screen and material sharing to take your sessions to the next level.
It provides a unified, high-quality voice, video, and content experience across all devices.
ClickMeeting is a webinar software that also allows you to do conference calls. Yet, it is a tool for holding webinars.
ClickMeeting additionally includes a range of practical conference call features. It is beneficial for staying in touch with co-workers and cooperating with them.
It’s worth noting because it’s used as a webinar tool. Its features are focused on providing findings. It’s adaptable and highly adjustable.
Suppose you’re searching for a video conferencing application with an interactive user interface. Then ClickMeeting could be an excellent choice.
ClickMeeting has a lot to offer, especially with its webinar capabilities. It provides something that could go beyond video conferencing.
Its monthly fees begin at $25 per month, payable yearly. Suppose you’d want to take it for a spin. You may do so with a free 30-day trial.
Some of the world’s most well-known companies and brands use it. It consists of Facebook and LinkedIn. BlueJeans from Verizon is a video conferencing tool.
It has excellent audio quality. When it comes to BlueJeans, audio is king.
So, if you want a conferencing solution where everyone can hear one other with clarity. This may be the right one for you.
Dolby Voice technology powers BlueJeans. It was created by Dolby Laboratories, a company that specializes in audio.
Dolby is a company that specializes in audio encoding and noise reduction technologies. It’s helpful in this situation.
Dolby Voice is intended to reduce background noise. It ensures that each participant’s voice has a separate audio location. You can make it appear as if everyone on the call is in the same room.
Lifesize is a practical solution for easy-to-use audio and video conference sessions. It has many helpful characteristics, including:
- Detailed data on how employees use the program
- The option to store and share meetings with peers
It also has a calendar integration feature. It lets you change your calendar in the Lifesize app.
Lifesize offers superior audio and visual quality.
It also includes –
- A praised software
- Many integration possibilities
- Customer support is accessible. 365 days a year
The only significant drawback here is that Lifesize’s chat features are pretty underwhelming. Determining its importance is up to you.
There are three paid options available, as well as a free one. Lifesize Free allows for up to 25 people with no time constraints (while it lasts).
The unified communications platform is provided by dialpad. It includes built-in conference calling if remote work is your current way of life.
Then you’ll need a service. That is also capable of facilitating one-on-one meetings. It is with large-scale webinars.
Dialpad provides free cloud-based video conferencing as well as low-cost international calling. All this is done without the need for time-consuming PINs or app downloads.
Dialpad is a browser-based application. That means you get all the features that you’d get in the Dialpad app, even if you’re using your web browser.
Phone.com strikes the ideal balance for a small team. Those who require always-on voice, video, and messaging. They provide a much-needed “middle-of-the-road” option for the majority of people.
However, this does not imply that they skimp on features. It’s just that they provide an excellent value for money. And it is providing you with the necessary tools.
Phone.com’s Basic Users plan starts at $10.39 per month. It comes with 300 pooled minutes and 1,000 pooled text messages. And video conferencing for up to ten people.
Appear. in completes our list. Its primary goal is to make conference calls as simple as possible. You can create a new conference call room by typing in a name.
In addition to clicking the button on the homepage, it takes only a few seconds to get started.
Please forward your link to anyone else. They can also join your room with a single click. Skype, email, text, whatever works for you. It simply works.
The free plan allows for up to four participants in one room at the same time. The $9.99 per month Pro plan includes up to 12 participants in three rooms, as well as more features.
What is the most suitable conference call service for you?
Answer as many of these questions as you can before investing in a conference call service. At the same time, you may be unable to locate a service.
It checks all your boxes and prioritizes what is most important to you.
Our most significant piece of advice is to be realistic about what your company requires. There are many excellent free services available.
They are aimed at freelancers, personal users, or the occasional caller.
If your team is expanding, look for pricing options that can do many tasks well. With a conference calling service, you may end up paying less.
GoToMeeting and RingCentral are our top recommendations for most users. The quality, functionality, and pricing are suitable for the majority of corporations.
There are a plethora of other excellent choices to select from.
So, be sure to follow the approach and advice. We discussed locating the finest conference call services for your needs.