Wiki Knowledge Base

Businesses produce much information, whether it’s product information, staff standards, or how-tos. But, it won’t be long until the requirement to keep that data wherever your customers, partners, and workers can access it becomes a need. A WordPress wiki can help with this.

Building a wiki or knowledge base on your website can benefit current consumers while also attracting new ones. It can also be a fun way to share personal website information. With the correct plugins or themes, creating a WordPress wiki isn’t all that difficult.

A wiki knowledge base is a centralized data storage system that allows users to view and exchange data. Furthermore, every (registered) user can create or update it. Thus, the wiki knowledge base displays changes instantaneously.

We use wiki knowledge bases daily. Thus it’s no surprise that there are so many of them on the internet. Even if they aren’t as well-known as Wikipedia, you can typically find them in your daily search results. They’re fantastic tools, and if you’re wondering how to make your wiki knowledge base for your site, there are a few possibilities. You have the option of using third-party services or WordPress.

WordPress is suited for establishing a wiki information base, despite its initial appearance. We’ll discuss how to create a wiki in WordPress and what you can do with it. You may give even the largest organizations competition in the digital world by sharing the total of your knowledge.

What is a Wiki?

While most people think of Wikipedia when they hear the word “wiki,” the massive information repository was not the first of its kind.

Howard G. Cunningham, the creator of the original wiki, created his site in 1995. The website’s name, WikiWikiWeb, is derived from the Hawaiian word wiki, which means “fast.” In turn, wiki means “very quick,” and that’s precisely what Cunningham was after a lightning-fast web.

Wikis are currently used for various purposes. Like, online encyclopedias and company knowledge bases for both internal and external audiences. The popularity of wikis can be attributed to three design principles:

  • Simple to update: creating and updating an entry in a wiki is a simple process.
  • Turning on collaboration while creating a non-collaborative wiki allows you to enjoy the collective wisdom of many people.
  • Thanks to intuitive tree navigation and search, it’s easy to drill down and locate the information you need.

Simply put, a wiki is the simplest way for you to establish that one-stop shop for all the information you’ve gathered.

Why Are Wikis So Popular?

A wiki can provide quick solutions to questions that anyone on the internet might have. The site will be more successful if the information is accurate and informative. It’s all about delivering exceptional quality inside a simple framework.

Take a peek at Wikipedia, for example. While not all the information on the website is entirely correct, it does provide much helpful information. You’d be hard-pressed not to find something on Wikipedia.

You don’t have to construct something as complex as the well-known information center. Yet, establishing your wiki on your expertise or industry can quickly help you establish yourself as a credible source of knowledge. This will assist boost visitors to your website and also enhance the number of social media shares. This isn’t to say that populating a wiki with evergreen content can help you strengthen your site.

What Is The Purpose Of A WordPress Wiki?

A WordPress wiki is an excellent method to bring all your company’s information and knowledge together in one place. A third-party tool, such as Wikia or Wikidot, is used by most enterprises and people.

While these are excellent options, they do not reside on your website, which negates some of the primary advantages of including a wiki, such as:

The information you upload to your wiki will be indexed by search engines and found by clients when they search.

  • Authority:

As a go-to source of information, this builds authority. Resulting leads to trust, which in turn leads to conversions.

  • Website Traffic:

As a rule, wiki content is evergreen. It brings new leads and existing customers back again and again while exposing them to your latest marketing messaging.

As a bonus, adopting a WordPress wiki eliminates the need to learn yet another application or program. This is because most wiki plugins function within the WordPress framework, which is already well-known.

Also Read: How to Increase Website Traffic.

Create a Wiki Knowledge base in WordPress

Use a Theme to Create a Wiki Knowledge Base

The knowledge base is maintained through a wiki. Making a wiki with a theme for WordPress is perhaps the easiest method. As a result, unless you’re creating a wiki-only website, you’ll need to install the wiki theme on a previously configured subdomain or subdirectory. A subdomain or subfolder integrates wiki themes into an existing website because they frequently have a specific predesigned layout. As an alternative, you can create a wiki using WordPress’ multisite capability. What you decide to do will depend on your site’s design and purpose, as well as your budget.

An extensive range of knowledge base themes is available. To find the perfect theme, either premium or free, you’ll need to take your time and do some research.

MyWiki is a WordPress theme that we choose for this article after searching the WordPress wiki theme repository. Importing its demo content is required after installation. Click on the Import Dummy Datalink on their documentation page. The documentation for this theme is very straightforward. Still, it’s always a good idea to check over it, especially how to manage it.

Adjust the parameters in appearance> Customize after importing the demo.

Adjusting The Parameters

A knowledge base can be created on your site by making a few minor changes.

Mywiki

A blank homepage and a Wiki template with the MyWiki theme will give you the same appearance and feel like an empty homepage.

Choosing Wiki Templates

Your articles and categories will be available for editing now. The knowledge base articles in the MyWiki theme are, in fact, just standard posts. The Posts part of your admin dashboard allows you to edit them, as well as their categories and tags.

Making your knowledge base with a WordPress theme is a very user-friendly and beginner-friendly approach.

Use Plugin to Create a Wiki knowledge base.

WordPress Wiki plugins are the way to go for those who do not want to set up a distinct subdomain or subdirectory. By using a plugin, you can continue to use your existing theme while adding a knowledge base. This area of your website will need to be styled to integrate smoothly into the design of your website. Besides custom CSS code, you can alter its style using the plugin and theme options.

There are many WordPress wiki plugins, both free and premium, available. Investigate the plugins to find the best fit for your needs. Ensure that they are compatible with your existing theme and plugins before installing them to avoid any complications.

We looked at the Knowledge Base for Documentation and FAQs plugin in the WordPress plugin repository for this article.

A link to Configuration will appear after installing the plugin. A simple and intuitive wizard will take you through the installation process. Your knowledge base page can be styled and formatted as you see fit during this process.

Choosing a name and slug for your knowledge base page is the first stage in the Wizard’s installation process. Then, if you choose, you can also add this page to a menu position, such as the main menu. Finally, click the Next button after you’ve made your selections.

Choosing The Name &Amp; Slug For Wizard

Selecting Layout Of Your Knowledge Base

Next, you’ll be able to select the layout of your knowledge base page from a list on the left. Again, this plugin’s center section preview is a nice feature. When choosing a layout, you can see how most of the other possibilities would look by using this tool. Then, click the Next button after you’ve selected the layout that you like most.

Changing The Layout Color

Optionally, you can change the layout’s color scheme using the following set of controls: Left side of the screen has preset color selections. In contrast, the right side has color options that can be selected manually. After you’ve selected all the colors you want to use in your design, click Next to continue.

Changing Page Color

Colors for article pages can be adjusted in the next wizard step by using the color options on the right. When you’re finished, click Next.

Adjusting The Color For Articles

Finally, you’ll be taken to your final stage in the Wizard. Click the Apply button if you’re satisfied with all your choices.

Click On Apply Button When Selected All The Choices

Later, the page will be updated. Configuration Saved will appear as a success message on the left. And a menu in the center will offer the next steps for you to take.

Success Message After The Wizard

It comes with a custom post type — knowledge base article (or simply article). The Knowledge Base area of your admin dashboard contains all its choices.

Navigate to Knowledge Base > Configuration. Do this to make changes to any options you selected during the setup phase. You’ll find it by selecting the Wizards tab in your browser’s menu bar. If you need to make changes, choose an appropriate Wizard from within it and run it. Once you’ve done that, simply follow the Wizard’s directions.

Wizard Guid

The free version of this plugin offers a wide range of features. However, to become comfortable with all the settings, we highly recommend reading the plugin manually.

An option that we found quite beneficial will be highlighted rather than going into great detail about it all. Instead of using a plugin template, you can use one from your current theme. As a result, your new knowledge base may be effortlessly integrated into the rest of your site.

Global Wizard Plugin

The plugin also includes some sample data, such as articles and categories, to aid in the creation of a knowledge base. A custom shortcode is used to construct the content of the knowledge base page. However, you won’t have to worry about it because the plugin will take care of it throughout the setup process.

Using A Custom Short Code

You’ll need to create new articles, categories, and tags, as well as assign them suitably, to fill out your wiki knowledge base. The Knowledge Base section of your admin dashboard menu has the settings you’ll need.

After setting up and changing demo data, the final knowledge base may resemble the example below.

Final Knowledge Base Resemblance

Use Custom Code to Create a Wiki knowledge base.

You can develop a wiki knowledge base without using themes or plugins by inputting custom code snippets. Because adding custom code to your website files always runs the risk of ruining it, this option is only for the more WordPress-savvy. If you decide to go this route, make a backup of your WordPress site beforehand, just to be safe.

This method has the advantage of allowing you to add as many functionalities and layout modifications as you desire. You can code everything from scratch or use plugins to enhance your code, as we did below.

To begin, you’ll need to install the Knowledge Base CPT plugin. It will add a new Knowledge Base area to your admin dashboard menu. You’ll also get a new custom post type called knowledge base, as well as a section taxonomy to go with it. The aim of these is the same as that of an article and its category. The former (knowledge base) is referred to as an article in the Knowledge Base. In contrast, the latter (section) is referred to as the same.

You’ll need to generate multiple articles and sections for the next phase, which will be used for testing later. Then, generate and insert the necessary code.

We designed a shortcode that displays a wiki knowledge base on a specific page when it is used. It uses the knowledge base custom post type as well as the section taxonomy. The code can be inserted via FTP into your theme’s functions.php file or a site-specific plugin.

We’ll walk you through the stages of using the forest method with the functions.php file in this post. However, if you need to brush up on your understanding of FTP, we strongly advise you to do so.

The code should go at the end of your functions.php file, and you can see how we did it below:

if ( class_exists( 'Olympus_Knowledge' ) ) {

/**

* Function that creates a custom knowledge base shortcode

*/

function create_a_custom_knowledge_base_page() {

$html = '<div class="knowledge-base-wrapper">';

// Get knowledge base sections

$knowledge_base_sections = get_terms( 'section', 'orderby=name&hide_empty=0' );

foreach ( $knowledge_base_sections as $section ) :

$html .= '<div class="section">';

// Display the info part of the section

$html .= '<div class="section-info"><h3 class="section-name"><a href="' . get_term_link( $section ) . '" title="' . $section->name . '" >' . $section->name . '</a></h3><h4 class="section-description">' . $section->description . '</h4></div>';

// Fetch posts in the section

$knowledge_base_arguments = array(

'post_type' => 'knowledge_base',

'posts_per_page' => - 1,

'tax_query' => array(

array(

'taxonomy' => 'section',

'terms' => $section,

),

),

);

$articles_query = new WP_Query( $knowledge_base_arguments );

//Display the articles part of the section

$html .= '<ul class="articles-list">';

if ( $articles_query->have_posts() ) :

while ( $articles_query->have_posts() ) : $articles_query->the_post();

$html .= '<li class="article">';

$html .= '<a href="' . get_permalink( get_post()->ID ) . '" rel="bookmark" title="' . get_the_title( get_post()->ID ) . '">' . get_the_title( get_post()->ID ) . '</a>';

$html .= '</li>';

Endwhile;

wp_reset_postdata();

else :

$html .= '<p>This section has no published articles.</p>';

Endif;

$html .= '</ul></div>';

Endforeach;

$html .= '</div>';

return $html;

}

// Create shortcode

add_shortcode( 'custom_knowledge_base', 'create_a_custom_knowledge_base_page' );

}

Pic Showing How To Write A Code

The code generates div blocks based on the Knowledge Base CPT plugin’s sections and knowledge base articles. Each block is divided into two sections:

  • The top carries the name and description of each area. The lower contains the names of all the articles assigned to that section.

The blocks are ordered alphabetically by section titles, with sections with no assigned articles being left out. The title of each article also leads to the article’s page. Because the code we used is a custom shortcode, you’ll need to insert it into your website to see the results.

If you’re not sure how to accomplish that, check out our tutorial on making custom shortcodes. It explains how to use your favorite page builder to put shortcodes into a page in detail. In our situation, we used Elementor to mark the Text Editor widget with [custom knowledge base].

Text Editor In Elementor

We want to add another note to the code. You may have noted that it’s wrapped in an if statement, and the code may be seen in the following format.

if ( class_exists( 'plugin-main-class-name' ) ) {

// The rest of the code goes here

}

This is because our shortcode is based on a third-party plugin called Knowledge Base CPT.

As a result, we must account for the possibility of the same plugin being deactivated inadvertently or unintentionally. Our website would break if this happened since it would be calling a non-existent custom post type (knowledge base article) and taxonomy (section).

To avoid this, the code was wrapped in an if statement that asked for the plugin’s primary class. In most circumstances, the plugin’s primary class can be found in the plugin files. Therefore, it should be found in the same file as the plugin. The class name was Olympus_Knowledge, and it was located in the wp-content\plugins\knowledge-base-cpt\knowledge-base-CPT.php file in our case.

Image Showing How To Put The Code

Inquiring about a plugin’s main class is the same as inquiring about its status. We ensure that our code is only executed when the plugin it relies on is active by wrapping it in this manner. If the plugin is deactivated, this prevents any fatal errors from occurring.

Your wiki knowledge base will appear after you insert the code and shortcode into your page. The next step is to add some CSS code to make it seem like the rest of your website.

Additional CSS should only be created on a case-by-case basis. You’ll probably go for a different design depending on the area of your site you’re styling. Every premium WordPress theme has its default styling and a unique design for the content found in the header and footer sections.

The CSS we used on our wiki knowledge base example is shown below. We used the appearance> Customize > Additional CSS option to apply our custom CSS to the Behold theme. Any CSS you generate expressly for the theme you’re using should always be included in the Additional CSS option.

Insert the following CSS code in appearance> Customize > Additional CSS to style your new knowledge base page.

knowledge-base-wrapper {

display: grid;

grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));

grid-gap: 2rem;

}

.section {

text-align: center;

padding: 10px;

border: 1px solid #c3cfd3;

}

.section-info{

background-color: #f5f7f2;

}

.section-name {

font-siz e: 30px;

margin: 5px 5px 0px 5px;

padding: 5px 15px;

}

.section-description{

font-size: 16px;

margin: 0px 20px 15px 20px;

padding: 5px 15px 10px 15px;

}

.articles-list {

list-style-type: none;

}

.article{

font-size: 20px;

line-height: 35px;

}

 

Your knowledge base page should resemble the screenshot below if you stick to the CSS we gave.

Knowledge Base Page Screenshot

Conclusion

Whether you choose a plugin or a theme, premium or free, your customers, partners, and employees will benefit much from your new WordPress wiki. They’ll like it if you bring value to their experience working with you.

Wiki knowledge bases are a great way to expand your website’s reach. Not only that, but a wiki may assist you in involving various users and contributors to build a community around your website.

Even though WordPress wasn’t built to create wikis from the start, its versatility allows it to do so. Furthermore, you have three various approaches to choose from. Each of which will assist you in building a WordPress knowledge base.

You’ll have your wiki knowledge base up and running in no time. But, first, you must carefully follow the procedures in this article.

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